In the event of a dispute, consumers may resort to an Alternative Dispute Resolution Entity for Consumer disputes.

CONTACTS FOR LISBON

Lisbon Consumer Conflict Arbitration Center (CACCL)

Telephone: (+351) 218 807 030 (from 10:30 till 12:30 every working day, as indicated in CACCL site)

Email: juridico@centroarbitragemlisboa.pt.

 

More information on the website of the Directorate-General for Consumers (DGC):

www.consumidor.gov.pt

 

Law No. 144/2015 of September 8 // Directive 2013/11/EU